Refund and Returns Policy

Purchase of Products

These Shop Terms and Conditions apply to all orders for the purchase of goods from the online shop, in addition to the General Terms and Conditions and the Registration Terms and Conditions. If you have any queries about your order please contact us on 0345 241 2885, or email

Should you purchase any items from the Shop, you will be contracting with Railway Benevolent Fund trading as RBF on the terms outlined below.


If you place an online order to purchase any items from the Shop that represents an offer from you to RBF to purchase an item, which is accepted by RBF when they send you an email confirmation of your order.

If RBF are unable to accept your order, they will inform you of this and will not charge you for the items. Items listed on the Shop are subject to availability and it is not always possible for RBF to inform you at the time you place your order whether the goods you want are still available for purchase. If this happens, RBF may offer a similar product.


The costs for delivery will be as displayed to you on the Shop site.

RBF aims to get your goods to you within 7 days of receiving your order. However, please note that this time period is purely indicative and not a contractual commitment.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Cancellation and Returns policy

You have the right to cancel this contract within 14 days without giving any reason. This cancellation period will expire 14 days after the day on which you (or the person you nominate) received the goods, or received the final item from an order for several items. To exercise your right to cancel you must inform us in a clear statement sent by post or email to the address below.

RBF, Millenium House, 40 Nantwich Road, Crewe CW2 6AD

Tel: 0345 241 2885


If you cancel this contract, we will refund all payments received from you, including the costs of standard delivery only. We will make the refund as soon as possible, and no later than 14 days from the day you return any goods, or provide evidence of return. We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will make the refund using the same means of payment that you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Returned goods should be in perfect condition to obtain the full refund and we ask that you arrange and pay for return postage (unless the goods are faulty). If goods are faulty you can request a replacement instead of a refund.